Refund Policy

REFUND POLICY

 

OUR 30-DAY EXCHANGE OR REFUND GUARANTEE

Tweelio guarantees that any item bought from us can be refunded or replaced for free with a 30-day, post-purchase money back guarantee.

 

ACCEPTABLE RETURN REASONS

Your return can only be approved based on the following reasons: 

- The product is damaged in delivery

- The product does not function as described in its manufacturer specification

- Not the product the customer ordered (e.g. wrong size or wrong color)

- Missing items/parts as indicated in the packaging

- Customer receives the size that was ordered but it does not fit*

- The product does not match website specifications, description, or image (this issue is attributable to a website error/misinformation)

 

RETURNS AFTER 30 DAYS

Your item may not be returned after 30 calendar days based on the 30-DAY EXCHANGE OR REFUND GUARANTEE

 

Process for returning an item:

 

Make sure it meets the criteria for a valid return. 

Send us a message at support@tweelio.co indicating the intent to return the item. Please include the following in the email:

Photo of the item

Tags and labels attached

We will send a response to assist you in processing the return of the purchased item. 

 

TIME FRAME FOR THE QUALITY EVALUATION PROCESS

After we receive your package at our warehouse, the quality evaluation process will be completed within 48 to 72 hours but may be extended. Please be informed that for certain products, this process may take more time.

 

TIME FRAME TO RECEIVE YOUR REPLACEMENT/REFUND

Replacement option: once the item has undergone the quality evaluation process, expect to receive the item within 2-4 weeks from the date we receive the tracking information of the returned item.

 

Refund option: customers who have requested for refund can expect to receive it within the following time frames:

 

Paypal

Paypal reversal (if Paypal balance)

5-7 business days

Credit reversal ( if Paypal is linked to a credit card)

5 to 15 banking days 

 

Note: The amount may be reflected in your next billing cycle

Debit reversal ( if Paypal is linked to a debit card)

5 to 45 banking days(Depending on your issuing bank)

Note: The amount may be reflected in your next billing cycle