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Help Center

FAQ

Support

How do I contact customer service?

What are your customer service hours?

Do you have a phone number I can call?

Do you charge sales tax?

When will my credit card be charged?

What's your Privacy Policy?

How do I make a purchase?

What information do I need to check out?

What payment methods do you accept?

Shipping & Fulfillment

How much does it cost for shipping fee?

When will I receive my order?

How do I track my order status?

Will I receive any order confirmation after placing an order?

I never received a confirmation email. What should I do?

How can I change specification/ delivery address/ recipient for my existing order?

Will I have to pay customs fees?

Can I cancel an item in my existing order?

How can I cancel my order?

I received an incomplete order, what should I do?

I received the wrong item, what should I do?

I received damaged/ defective item, what should I do?

Who will be delivering my order?

Do I need to be there to sign for it?

Do you ship internationally?

What happens if my package gets lost?

I haven’t received my order yet. What’s going on?

Returns & Refunds

What's your Return Policy?

Are there any additional fees I need to pay?